Privacy Policy

Effective Date: June 12, 2024

At Discovering Prayer, we are committed to protecting your privacy. 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

Any questions regarding this Policy and our privacy practices should be sent by email to help@discoveringprayer.com. 

This Privacy Policy applies to the discoveringprayer.com website and the Pocket Abbey mobile app, both owned and operated by Discovering Prayer CIO (“Discovering Prayer”, “us” or "we"). Discovering Prayer is committed to protecting and respecting your privacy in connection with your use of our website discoveringprayer.com (the “Website”), Pocket Abbey application (“App”), and other products, services, and features (collectively referred to herein as the “Products”).

This Privacy Policy outlines the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal information and how we will collect, use, and disclose your personal information.

1. What information do we collect? 

We collect personal information that you voluntarily provide to us when you use or express interest in obtaining information about us or our Products.

1a. Website Information Collection

Through the Website, we collect and process the following information that you disclose to us:

  • Personal information, including your name, email address, payment information, information about your usage of the Products, and information collected by tracking technologies. This is described more fully in Section 4 below.
  • Device Information such as operating system and version.

1b. App Information Collection

Through the App, we collect and process the following information that you disclose to us:

  • Personal information, including your name, email address, information about your usage of the Products, and information collected by tracking technologies. This is described more fully in Section 4 below.
  • Device Information such as operating system and version.

2. Confidentiality, security and retention

The security of your personal information is important to us. We follow industry-standard security measures to protect your personal information during transmission and storage. If you have any questions about the security of your personal information, you can contact us at help@discoveringprayer.com.

Except as described under the “Disclosure of Your Information” section below, we do not provide your personal information to any third party without your specific consent.

We retain Personal Data about you for as long as necessary to provide you with our Products or as required by law. In compliance with the General Data Protection Regulation (GDPR) we delete personal identifiers such as your name and email address six months after you cease using our service. We may also retain information in an anonymous, de-identified, aggregated form.

3. Newsletters or Other Communications

If you sign up to receive email newsletters or promotional materials from us we will use the information you give us to provide the communications you have requested.
If you inform us that you wish to cancel email newsletters or promotional materials by selecting unsubscribe at the bottom of such communications or by emailing us at help@discoveringprayer.com, we will remove you from our mailing list. 

You will still receive service emails from us where they relate to your membership or account.

4. Service Use and Tracking Technologies

Storage

Discovering Prayer and our analytics partners use technologies such as cookies, beacons, tags, and scripts to recognise your device and store preferences. These technologies help us to provide a better user experience and track usage patterns. For example, our Products recognise when you have already completed authentication so you don't need to do it for every page requested.

We use local storage to store some information. Third parties with whom we partner to provide certain features on the Products may also use local storage to store information. 

Cookies

Cookies, also known as tracking cookies, are small text files that are added to your computer when you visit a website. They help websites to perform certain functions, such as knowing who you are if you log into a restricted part of a website, for shopping carts, and for tracking purposes.

Discovering Prayer uses the following cookies:

  • Session cookies are used on the website to enable you to have a consistent user experience, for example, to avoid the need to re-authenticate on every request.
  • Analytics cookies from third parties on the website for tracking purposes. These cookies allow us to understand general traffic to our website, for example, the number of visitors and length of time on site. This process collects data, but in an anonymous form, to help us make improvements, develop the website, and enhance the user experience. Third-parties we use include:
    • Facebook – to communicate with our following and promote Discovering Prayer
    • Google – to promote Discovering Prayer
    • Active Campaign – to send emails

Manage Cookies

If you would like to opt-in or opt-out of using cookies, you should be able to do so using your browser. You can review your cookie settings at any time. Please note that you cannot opt out of the deployment of cookies that are necessary for the delivery of our website or services to visitors.

Advertising

We partner with third parties, such as Facebook, Google Analytics, and Google Search Console, to manage our advertising of the Products on other sites or platforms. Our third-party partners may use technologies such as cookies to gather information about your activities within the Products to deliver such advertising to you, such as retargeting ads. We use third-party trackers to let us know when users have visited the Products by clicking through our sponsored advertising or content hosted on third-party platforms.

Statistical Analytics

We use Google Analytics to gather statistical information about your use of the Products. Through website cookies and mobile app tokens, our use of Google Analytics helps us understand overall usage and performance patterns of Products so that we can continue to improve them. For more information on how Google Analytics processes this information, visit www.google.com/analytics and for Google’s privacy policy visit https://policies.google.com/privacy.

Detailed Analytics

We collect detailed data to allow us to better understand the usage and performance of the Products, and to offer you a customised experience. We record information such as how often you use the Products and the events that occur within the Products. We may link the usage information we collect to any personal information you submit to us so that we can customise and optimise your use of the Products. This detailed analytics information is stored on secure servers operated by Discovering Prayer, and by third-party services that we use to operate the Products.

Third Parties we use include:

  • Active Campaign - to send you email newsletters
  • PayPal – to take and make payments
  • Stripe – to take and make payments

Log Files

As is true of most websites, we gather certain information and automatically store it in log files. This information may include Internet Protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

If you receive the HTML-formatted version of our email newsletter, your opening of the newsletter is notified to us and saved. Your clicks on links in the newsletter are also saved. These, and the open statistics, are used in aggregate form to give us an indication of the popularity of the content and to help us make decisions about future content and formatting. We currently use Active Campaign software to send emails. They store your email address securely. Here is Active Campaign’s privacy policy: https://www.activecampaign.com/legal/privacy-policy.

5. Where We Store Your Personal Information

All information you provide to us through the Products is stored on your device, on secure servers located in Europe and the USA. Any payment transactions will be encrypted using SSL technology; all payment information is stored with our payment processor and is never stored on Discovering Prayer’s servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Products, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and suggest that you change your password frequently.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to the Products; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

6. Single Sign-On

You can log into our Products using sign-in services such as those offered by Google, Apple, or Meta. These services authenticate your identity, provide you with the option to share certain personal information (such as your name and email address) with us, and to pre-populate our sign-up form.

7. Access to and Deletion of Personal Information

You may access and change your personal information at any time via an online account, or by emailing help@discoveringprayer.com. To request the deletion of your personal data that we have on file, please email us at help@discoveringprayer.com. We will respond to your request in a reasonable timeframe.

8. Uses made of the information

We use information held about you in the following ways:

  • To ensure that content provided by the Products is presented in the most effective manner for you and for your computer or other device.
  • To provide you with information, products, or services related to Discovering Prayer that you request from us or which we feel may interest you, unless you have requested that we not provide this information.
  • To provide you with customer service communications.
  • To carry out our obligations arising from any agreements entered into between you and us.
  • To allow you to participate in interactive features of the Products when you choose to do so.
  • To notify you about changes to the Products.
  • To customise and optimise your experience of the Products.

If you are an existing customer, we will only contact you by electronic means (email or in-Product communication) with information about products and services similar to those which were the subject of a previous sale to you. We do not disclose information about identifiable individuals to companies that host advertisements on our behalf, but we may provide them with aggregate information about our users (for example, we may inform them that 500 women aged under 30 have clicked on their advertisement on any given day).

9. Disclosure of Your Information

We may disclose your personal information to third parties as follows:

  • In some circumstances, based on your specific requests, we may need to disclose your personal information to a third party so that they can provide a service you have requested from such a party, or fulfil a request for information from such a party.
  • It is the responsibility of any third party that you authorise to receive data to protect that information in accordance with applicable laws and use it only to provide the services or information you have requested.
  • The third parties (other than those mentioned above) are those which you instruct to make payments: Stripe, which handles credit card payments (its privacy policy is here: https://stripe.com/gb/privacy), and PayPal, which also handles payments (its privacy policy is here: https://www.paypal.com/uk/legalhub/privacy-full).
  • We may use third-party consultants and IT companies to help us develop our Products, which may involve enabling access to your personal data. We require all third-party consultants and companies we work with to adhere to the same standards described in this privacy policy when handling your personal data.
  • If Discovering Prayer’s service providers (like hosting, market analytics, and payment service providers) require this information to provide services to Discovering Prayer. Discovering Prayer requires each of its service providers to agree to maintain the confidentiality of your personal information disclosed.
  • If Discovering Prayer or substantially all of our assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal information to comply with any legal obligation such as to comply with a subpoena, bankruptcy proceedings, or similar legal process, or to enforce or apply our agreements with you; or to protect the rights, property, or safety of Discovering Prayer, our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

10. Links to Third-Party Sites

The Products may, from time to time, contain links to and from the Products of our partner networks and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal information to these external websites.

11. Social Media Widgets

Our Products may include social media features, such as the Facebook Like button, and widgets, such as the “Share This” button, or interactive mini-programmes. These features may collect your Internet protocol address, and which page you are visiting on our Products, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party or hosted directly on our Products. Your interactions with these features are governed by the privacy statement of the company providing it.

12. Changes to our Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by in-Product message, email (sent to the email address specified in your account), or by means of a notice in the Products prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to help@discoveringprayer.com.

Discovering Prayer is a registered charity number 1190396. Our registered office is Suite 261, 266 Banbury Road, Oxford OX2 7DL, UK.